Information We Collect

When you reach out to us for flower care consultation, we collect information that helps us provide you with personalized advice and maintain our professional relationship. This includes basic contact details when you fill out our consultation forms or send us emails about your plants.

We also collect some technical information automatically when you visit our website, such as your IP address and browser type. This helps us improve our website performance and understand how people find our services.

How We Use Your Information

Everything we collect serves a specific purpose in delivering quality flower care consultation services. We're not in the business of selling data – we're focused on helping your plants thrive.

We may also use your information to send you seasonal care tips or updates about common plant issues we're seeing in your area. You can opt out of these communications anytime by replying to any email with "unsubscribe" or contacting us directly.

Information Sharing and Disclosure

We don't sell your personal information to third parties, period. However, there are a few specific situations where we might share your information, and we want to be completely transparent about these.

If we ever need to share information for legal reasons – such as complying with a court order or protecting someone's safety – we'll do so only to the extent required by law. We'll also notify you about such requests unless we're legally prohibited from doing so.

In the unlikely event that Kexio is acquired by another company or merges with one, your information would transfer as part of that business transaction. We would notify you beforehand and ensure the new company follows the same privacy practices.

Your Privacy Rights

Under Azerbaijan's personal data protection laws and international privacy standards, you have several important rights regarding your personal information. We've designed simple processes to help you exercise these rights.

To exercise any of these rights, simply email us at support@kexio.it.com with your request. We'll respond within 30 days and walk you through the process. There's no charge for most requests, though we might ask you to verify your identity first.

Data Security Measures

Protecting your information is something we take seriously, especially since many of our clients share detailed photos and personal stories about their gardens. We've implemented multiple layers of security to keep your data safe.

All information transmitted between your device and our servers is encrypted using industry-standard SSL technology. This means your consultation details and plant photos are protected during transfer. We store your information on secure cloud servers with restricted access and regular security audits.

While we implement strong security measures, no system is completely immune to threats. If we ever experience a security incident that affects your personal information, we'll notify you promptly and explain what happened, what information was involved, and what steps we're taking to address the situation.

International Data Transfers

As a business serving clients primarily in Azerbaijan, most of your information stays within our region. However, some of our technology providers are based in other countries, which means your data might occasionally travel internationally.

If you have concerns about international data transfers or want to know more about the specific countries where your information might be processed, please contact us and we'll provide detailed information about our current data processing locations.

Retention and Deletion

We don't keep your information forever – that wouldn't be fair or necessary. Our retention periods are based on how long we need the information to provide ongoing services and meet legal requirements for business records.

Most consultation records and plant photos are kept for up to three years after your last appointment. This allows us to reference previous advice if you return for additional consultations and helps us track the long-term success of our care recommendations.

Marketing communications and general inquiries are typically deleted after one year if you don't become an active client. Financial records related to payments are retained for five years to comply with Azerbaijan's business record requirements.

When retention periods expire, we securely delete your information from our active systems and backups. If you request earlier deletion, we'll accommodate that request unless we have a legal obligation to retain certain records.

Children's Privacy

Our flower care consultation services are designed for adults managing their own gardens and plant collections. We don't knowingly collect personal information from children under 16 years of age.

If a parent or guardian discovers that their child has provided us with personal information, please contact us immediately. We'll delete such information from our records as quickly as possible. For family garden projects, we ask that an adult handle all communications and consultations.

Changes to This Privacy Policy

We review and update this privacy policy annually to ensure it accurately reflects our practices and complies with current privacy laws. When we make significant changes, we'll notify active clients via email at least 30 days before the changes take effect.

Minor updates, such as clarifications or contact information changes, will be posted on our website with an updated "last modified" date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

If you disagree with changes to our privacy policy, you can request deletion of your information or discontinue using our services. We'll work with you to ensure a smooth transition while respecting your privacy preferences.